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Frequently Asked Questions

Q: How do I place and Order?

A:  Placing an order is easy! Hit "ORDER NOW" for any product and go through the steps. 

 

Q: How do I send my artwork?

A: You can email your artwork to us, we will take care of the rest. Service@CustomFundraisingProducts.com

 

Q: Will your company keep me updated on the ETA of my order?

A: Yes! We will let you know the expected arrival date, and when the order is shipped.

 

Q: Can I order a sample or samples?

A: In most cases, yes. Go to our CUSTOMER SERVICE section and complete the REQUEST A QUOTE information so we have your request in our system.

 

Q: Can your help me set up my own Awareness, Corporate or Event Program?

A: YES! We are a full service company and can assist you in with any size program. Please refer to our sister company web site at www.AwarenessProductsOnline.com for examples of programs we put together for some of our clients.

 

Q: I am looking for a product that I don't see on your web site - can you find it for me?

A: In most cases, yes we can find it and provide you with the best quote we can offer. Please e-mail us a picture of the product, along with a description to: Service@CustomFundraisingProducts.com If we are unable to assist you, we will help point you in the right direction.

 

Q: Do you have references I can contact to inquire about your company?

A: YES! Please e-mail us at: Service@CustomFundraisingProducts.com we will provide contacts for you.

 

Q: Can you help me with my artwork?

A: YES! If you require assistance with your artwork, we can help, many times at no cost. If things get complicated then we will notify you and charge you at our cost.

 

Q: What is your return policy:

A: Since the products we sell are custom made for you, we cannot accept returns. Returns will only be accepted for defective merchandise.

 

Q: What if my product is defective?

A: If your order is received defective in any way, please e-mail us at: Service@CustomFundraisingProducts.com within 24 hours of delivery with pictures of the defective product. You will have the option to have your product re-made or we will issue a refund.

 

Q: How long will it take for my product to arrive?

A: We list an anticipated lead-time next to each product category. We strive to deliver your order as quickly as possible.

 

Q: I still have some questions!

A: Feel free to e-mail us at: Service@CustomFundraisingProducts.com

 

Q: Do you charge sales tax?

A: We are required by law to charge tax on goods and services delivered within California. We calculate tax on the San Diego, California tax rate of 8%.

 


 


 

 

 

 

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